Year: 2020

MTN Group on Monday launched ‘global appreciation week’, encouraging employees to recognise their colleagues’ efforts – big or small – towards achieving the group’s vision, which is to lead the delivery of a bold, new digital world to our customers.

The aim is to make our 20 000 employees feel valued and connected, particularly important during COVID-19, when most employees are still working from home.

“Global appreciation week is an opportunity to show MTNers what they mean to us, recognising each person’s contribution to our values and vital behaviours, as well as our company performance,” said MTN Group chief human resources officer Paul Norman.

With a new theme every day this week, MTN employees are being urged to use the internal ‘MTN Shine’ peer-to-peer social recognition platform to send and receive messages to each other.

They are encouraged to celebrate the contribution of their co-workers to making the MTN brand and customer experience brighter; to recognise their colleagues’ ability to support other team members; to shine a spotlight on our people and their spirit leadership; as well as to acknowledge everyday heroes in the group who go to extraordinary lengths to care for MTN’s communities.

“With the emerging realities of the ‘new normal’ brought on by COVID-19, we recognise the need to rethink our employee value proposition. This begins with a deep sense of gratitude for all our MTNers who have always gone above and beyond to make us who we are,” said Paul.

“While appreciation and recognition are deeply embedded in our culture, ‘global appreciation week’ is that special time of the year when MTNers across the group come together to show their appreciation, kindness and gratitude for each other. We salute our people who made all of the successes this year possible,” he added.

MTN’s Global Sourcing and Supply Chain (GSSC) division, in partnership with Beroe and Espresso LiVE, will be hosting a live webinar on ‘Procurement digitalization in a post-pandemic world’ on Tuesday 8 September 2020. The session will highlight the importance of investing in procurement digitalization in uncertain times, brought about as a result of the COVID-19 pandemic.

Supply chain and sourcing management across large organisations and geographies requires absolute accuracy, agility and constant innovation in order to adapt and evolve to meet the continually changing needs of the business.

Leading the way in digital transformation within supply chain management, MTN Group’s GSSC division has developed and successfully implemented several digitalization initiatives. These digital programmes are focused on combining a high-performance blend of automation with intelligence as well as business analytics with machine learning.

“Developed entirely in-house, GeSSiCa – our artificial intelligence assistant and our decision support application (DSA) – focuses on improving business efficiency and enhancing fact-based decision making. The COVID-19 pandemic has compelled us to work remotely and rely even more on technology than ever before,” says Dirk Karl, MTN group executive for procurement and supply chain management.

“Driven by our desire to take advantage of the digital acceleration shifts and opportunities across our markets, GeSSiCa and DSA are a visual representation of digital technologies in motion,” says Karl.

We have tangible examples of robotic process automation (RPA) in a number of use cases across the business. RPA is often referred to as software robotics, which is a form of business process automation technology based on metaphorical software robots or on artificial intelligence /digital workers.

Since her introduction, GeSSiCa has been hard at work automating time-consuming, administrative and repetitive tasks inherent within supply chain management. This gives GSSC staff the opportunity to focus more on strategic procurement and making better business decisions based on accurate data.

MTN Group’s DSA manages cross-functional decision making and combinatorial negotiations in complex multi-unit tenders. DSA enables MTN to move from several million scenarios into single digits with a complete paper trail, instantly.

With GeSSiCa and DSA, MTN’s GSSC has embarked on a journey towards digital transformation, resulting in a unique blend of automation that incorporates intelligence and business analytics. The future of work is here, delivered by a bold new digital world.

To join the webinar: 8 September 2020 at 4:00-5:00 CET/ 10:00 -11:00AM EST, https://register.gotowebinar.com/register/4186107257776849419.

MTN today announces changes to the board of directors of MTN Group, as well as to the board of major subsidiary MTN South Africa.

After six years as an independent non-executive director of MTN Group – the last five as audit committee chairman – Christine Ramon will step down on 30 September to focus on her extended executive responsibilities.

Sindi Mabaso-Koyana will join the MTN Group board as an independent non-executive director on 1 September, assuming the chairmanship of the audit committee on 1 October.

Sindi is a chartered accountant with extensive experience in the public and private sectors, where she is held in high regard both locally and internationally. She has served as a non-executive director for numerous companies, and her current board positions include MTN Zakhele Futhi, AWCA Investment Holdings, Toyota SA and Phembani Group.

MTN Group chairman Mcebisi Jonas said: “Christine has played an invaluable role in ensuring the integrity of MTN’s corporate reporting, for which the board is grateful and wishes her well in her future endeavours. We also welcome Sindi, who the board believes to be a worthy successor in this critical role.”

Following the announcement in August of the appointment of group chief financial officer (GCFO) Ralph Mupita as the new group president and chief executive officer (GCEO) effective 1 September, outgoing GCEO Rob Shuter steps down from the board from this date. The board once again expresses its gratitude to Rob for his leadership and wishes him success in future.

The company continues with its rigorous recruitment process for the GCFO position, and in the interim the board has appointed Sugentharan Perumal as MTN Group’s acting GCFO. A chartered accountant for over 15 years, Sugen has extensive financial and accounting experience. He has served as an external auditor of MTN Group and held various key executive and board positions within the group. He is currently acting CFO of MTN South Africa and previously held the CFO position at MTN Irancell.

Finally, the group announces the appointment of Dineo Molefe as the CFO of MTN South Africa, effective 1 December 2020. Dineo is a chartered accountant and joins from T-Systems (South Africa), where she is CEO.

GCEO Ralph Mupita said: “The board is confident in the wide-ranging experience and knowledge of MTN that Sugen brings to the role. We also welcome Dineo to MTN South Africa, to which she brings a wealth of experience, having held a number of executive positions in the ICT, investment management and energy sectors. We wish both Sugen and Dineo well in their new roles.”

 

MTN Group today announced that the current group CFO of MTN Group, Ralph Mupita, has been appointed as the new group president and CEO with effect from 1 September 2020. Ralph has served as the MTN Group CFO since April 2017 and has played a critical role in the development and execution of the group’s strategy, capital allocation processes, financial performance as well as in the resolution of a number of complex regulatory matters.

MTN Group chairman Mr Mcebisi Jonas said: “After a rigorous and extensive search process, we are pleased to have appointed someone of Ralph’s calibre, experience and ability to fill the group president and CEO position. Ralph’s experience as the group CFO, strong knowledge of our businesses and markets, as well as successful background in financial services, M&A and emerging markets, place him in an excellent position to lead the growth and sustainability of the business going forward.”

Ralph is a graduate of the University of Cape Town with a degree in Engineering and an MBA. Prior to joining MTN Group, Ralph was the CEO of Old Mutual Emerging Markets for five years, a business that provided financial services to individuals and corporates across 19 countries in Africa, Latin America and Asia, managing over R1 trillion of customer assets under management at the time.

Commenting on his appointment, Ralph said: “Leading a business with MTN Group’s history, scale and socio-economic impact is a privilege and honour, and I look forward to working with the group board and executive committee in driving growth and unlocking value for shareholders and broader stakeholders.”

“MTN Group is well positioned to take advantage of the digital acceleration shifts and opportunities across our markets, and we are well placed to play an important and leading role in digital and financial inclusion of the African continent, working with our stakeholders and partners.”

The current group president and CEO, Rob Shuter, will step down from his executive responsibilities on 31 August 2020 and will thereafter support Ralph as required until the end of his fixed-term contract early next year.

An update regarding the GCFO position will be made on or before 1 September 2020.

MTN Group and MTN Irancell said on 10 August that there were no immediate plans for the exit of MTN from Iran and the 51.7 million customers in the republic could rely on continuing to receive the great service they have come to expect from the operator.

MTN Group, which is headquartered in South Africa, announced last week that its board of directors had decided that MTN would be best served in the future by focusing on its pan-African strategy.

As a result, it would look to dispose of its operations in the Middle East in an orderly manner over the medium term, which is over the next three to five years.

The group is in advanced talks to divest of its stake in MTN Syria. Next, it will look to reach agreement to dispose of its operations in Afghanistan and Yemen.

The close collaboration between MTN Group and MTN Irancell – in which the group has a minority 49% investment shareholding – will continue as it is, and business will be run as usual.  We would also like to assure all our stakeholders of our best attention.

MTN Group today reported encouraging results for the first half of 2020, navigating well through the economic crisis brought on by COVID-19.

MTN reported service revenue growth of 9,4% to R80 billion and EBITDA growth of 10,9% to R42 billion as efficiency initiatives saw its profit margins continue to improve. Headline earnings per share after non-operational impacts grew by 54%, operating free cash flow increased by 117,8% and ROE improved further to 14,1%.

“MTN’s first half performance affirmed the resilience of our people and business model as we delivered strong results against the backdrop of unprecedented socio- and macroeconomic uncertainty and challenges,” said MTN Group president and chief executive officer Rob Shuter.

“As we navigate the pandemic and its effects, we have prioritised looking after our people, customers and networks while focusing on efficiencies,” he said, adding that work-from-home programmes continue for MTN staff; Y’ello Hope Packages are helping ease customers’ financial pressures; and MTN’s support for various other initiatives aims to limit the impact of COVID-19 on society.

MTN also announced it was focusing its strategy in future on the African markets: “As part of our ongoing portfolio review, we believe the group is best served to focus in the future on our pan-African strategy. We will therefore be exiting the Middle East in an orderly manner over the medium term. As a first step we are in advanced discussions to sell our 75% stake in MTN Syria,” said Shuter.

Inspired by the group’s belief that everyone deserves the benefits of a modern connected life, MTN added 11 million subscribers in the first six months of the year to reach a total base of 262 million. By end June 2020, MTN had 102 million active data users and 38 million active Mobile Money users.

Despite lockdown restrictions impacting network rollout, MTN Group invested R10 billion in capital expenditure across our markets and brought a further 54 million people into 3G and 4G coverage. The focus on affordability of data saw the average rate per megabyte reduced by 34%.

The group made progress on the asset realisation programme, concluding the disposal of the tower company investments in Ghana and Uganda for R8,8 billion.

MTN did not declare an interim dividend given the continued uncertain impact of COVID-19 on the operating environment but will consider a final dividend should conditions warrant.

“While we expect the remainder of the year to be shaped by the ongoing challenges presented by the pandemic, we believe that MTN will remain comparatively resilient and is poised to sustain its growth over the medium term,” said Shuter.

MTN is extending its digital strategy with the launch of a new pan-African API marketplace called Chenosis that will enable developers and businesses to discover and subscribe to what will become the largest library of open APIs published on the continent.

Chenosis will enable developers to tap into a broad spectrum of API products and services from across the continent, ranging from telecommunications, e-health, e-government, IoT, fintech, e-commerce, identity and authentication, payments and collections, location and more, from a single marketplace.

“Chenosis is a separate brand and entity, and will have an arms-length relationship with MTN so that it remains open to all mobile network operators, fintech start-ups, payment service providers, mobile wallet operators, financial service providers, and more,” says Charles Molapisi, MTN Group Chief Technology and Information Officer.

The Chenosis Marketplace allows businesses and developers to publish their APIs so that other developers can discover and consume them. The marketplace also provides the tools for publishers to monetise and promote their APIs, by creating subscription plans and product bundles that developers and businesses can purchase. The Chenosis Marketplace portal has dashboards for publishers and consumers to track revenue and credit balances, view consumption analytics and API performance and lots more.

The power of the platform will be in the creation of mashup APIs which will connect cross-industry APIs and facilitate innovation and the ability to build new services and new business models. Mashups are new product and service orchestrations created by developers from two or more existing APIs.

“We have exciting pan-African and international partnerships lined up to publish and monetize their APIs in the marketplace over the coming months,” says Molapisi. “These partnerships will enable Chenosis to become the largest and most diverse developer ecosystem on the African continent.”

“This is one of the ways in which MTN is investing in the emergence of an open African API ecosystem that is powered by African ingenuity and innovation,” he adds.

The Chenosis Marketplace will be open to the public from 10^th August 2020. Developers can get started by exploring the Chenosis Marketplace at www.Chenosis.io

MTN is encouraged to have maintained its position as South Africa’s most valuable brand in Brand Finance’s 2020 Top 50 South African Brands survey released on Wednesday, with a brand value of R49,4 billion.

“We are pleased to be appearing at the top of the list again,” said MTN Group President and CEO Rob Shuter.  “But what is more important is that we’ve made progress year-on-year, in particular in the brand strength index scores.”

According to Brand Finance, MTN’s brand strength improved to AAA in 2020 from AAA- in 2019. This was a result of the group’s focus on improving the customer experience for its almost 260 million subscribers, as well as uniting its 19 000 employees around a shared belief, which is that everyone deserves the benefits of a modern connected life.

“We have worked hard to make sure that our customers find that we are easy to do business with, that our propositions are tailormade, and that our network quality is really good,” said Shuter. “Inside MTN, we have focussed on connecting our people to the fact that what we do is worthwhile, and that we make a meaningful contribution to society. This is so important because our people are our brand ambassadors.”

He said the brand helped glue MTN employees together across 21 countries on two continents: “If we deliver a sense of personal ownership in the brand, then we start to have some of the improvements we’ve seen in the last few years, despite some difficult markets and some difficult events.”

In an increasingly competitive and dynamic market, MTN would not rest on its laurels and still had much work to do. “We really are just at the start of this. We are encouraged with the progress, but we are going to keep building the faith, and improving the experience,” Shuter said.

MTN Group is pleased to announce the appointment of new chief executive officers for two of its West African operations, MTN Cameroon and MTN Benin. Stephen Blewett, the current CEO of MTN Benin, will take the helm at MTN Cameroon on 1 August 2020 when Uche Ofodile, the current CEO of MTN Liberia, will become the CEO of MTN Benin.

“I would like to congratulate Stephen and Uche on their appointments,” said MTN Group president and CEO Rob Shuter. “Both are renowned for harnessing the power of people to move businesses forward. This is evident in the significant improvements in employee engagement, as well as overall performance, at MTN’s operations in Benin and Liberia in the past few years.”

Karl Toriola, vice president for MTN’s West and Central Africa region, thanked Stephen and Uche for their commitment and contribution: “Under Stephen’s leadership, MTN Benin recorded double-digit revenue growth for three years running. Uche leaves a business with double-digit year-on-year revenue growth, enjoying a nine-point market share improvement against its competitor.”

Stephen has for five years led MTN Benin, an operation of 5,5 million subscribers. He replaces Hendrik Kasteel, who left the group in March. Since then, MTN Cameroon chief financial officer Ebenezer Bodylawson has been acting CEO, steering the operation of more than 10 million subscribers.

Uche joined MTN in 2018. Since then, she has repositioned MTN Liberia as a competitive player in the market and grown its customer base to 1,45 million. The group is in the process of appointing a new CEO for MTN Liberia and will make an announcement in this regard as soon as the process is finalised.